Refund Policy
Last updated: August 17, 2026
Sokratic has a free plan, so you can try the product before paying for one. If a paid plan still turns out not to be what you expected, the following applies.
1. The free plan
The free plan costs nothing and asks for no card details. You can use it to try the service before moving to a paid plan. We do not offer a separate paid trial.
2. Subscription fees
Paid plans are charged monthly in advance and renew automatically at the end of each period unless you cancel.
Sales and invoicing go through Polar; refunds are made through the same channel, back to the payment method you used.
3. Right of withdrawal
For digital content and services that begin immediately, the law provides an exception to the right of withdrawal. By moving to a paid plan and having the service made available to you at once, you consent to that immediate start and waive the right of withdrawal to that extent.
Even so, section 4 below gives you a broader refund right that we offer voluntarily.
4. Our refund terms
If you ask within 14 days of your first payment, we refund it in full, no reason required.
For renewal payments, we refund if you ask within 7 days of the charge and have not made significant use of the service in that period.
For periods where the service was unusable for an extended time because of a fault on our side, we refund proportionally without you having to ask.
5. Cancellation
You can cancel at any time from your subscription settings. Cancelling stops the automatic renewal.
Cancelling does not cut off your access immediately: your plan stays open until the end of the period you have paid for, after which you return to the free plan.
Apart from the cases in section 4, we do not give partial refunds for cancelling mid-period.
6. Changing plans
When you move up to a higher plan, the difference for the remainder of the period is prorated and charged immediately, and the new plan's entitlements open at once.
When you move down to a lower plan, the prorated amount in your favour is credited against your next renewal invoice; it is not paid out in cash.
7. How to request a refund
Send your request to support@sokraticai.com from your account's email address. We will resolve it within five business days.
Once an approved refund is passed to the payment provider, it can take a few more business days to reach your account, depending on your bank.
This policy does not limit the rights you have under consumer law.